stagnated growth, as consumers began to balk in 2017 and 2018 at the ever-increasing prices of phones, which now start in the $900 to $1,100 range for top of the line Apple and Samsung models.
At the same time, Jet City, the uBreakiFix national chain and other stores are seeing a rush of iPhone 7s from customers, a phone that was first released in 2016.
"It's super popular right now," for repairs, says Justin Wetherill, the CEO of uBreakiFix, as a phone people like, and are willing to spend $86 to get it fixed (compared to $149 from Apple) and extend its life.
The big question for many consumers is where to go to fix their phones, Apple, via its Apple Stores, or local retail repair shops, from the kiosk at a shopping mall to the neighborhood strip mall.
Owners of an iPhone XS Max, the latest model, don't have much of a choice. uBreakiFix and most independent stores won't repair it because of the wholesale cost of the glass. Apple charges $329 for repairs on the Max unless you have Apple Care, Apple's warranty program, which costs $200 for a two-year warranty, plus a $29 deductible to get the screen fixed.
Shop owners we spoke to like Dexter say that paying insurance is throwing money down the drain. "It's not cost-effective to get Apple Care," says Rob Link, a Virginia-based blogger and former repair pro. "It's always cheaper to get the repair."


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